CONFERENCE SPEAKERS
Brad Dannefaerd
CERT Systems Ltd
SPEAKER BIO
Brad is the founder and Managing Director of the CERT Group of companies – CERT Systems Limited in NZ and CERT Australia Limited.
Prior to establishing CERT, Brad worked in the compliance and enforcement section of NZ Fisheries for more than 19 years where he gained extensive experience in both operational and training roles. After 14 years as a frontline officer Brad was appointed to the role of National Co-ordinator: Officer Safety within the Training and Development Unit. This role was responsible for all aspects of operational officer safety at a National level.
Since establishing CERT, Brad has grown the organisation from a ‘one man band’ to a team of trainers and support staff based throughout NZ and Australia who deliver training to over 80 organisations throughout NZ, Australia and the Pacific Islands.
Brad holds national and international instructor certifications in officer safety and tactical communications-related training and has worked with multiple law enforcement agencies in Australia, Canada and the United States.
TALK TITLE
Cutting Tension: De-escalation Skills for Arborists
ABSTRACT
In this session Brad will focus on Tactical Communications techniques to enhance peoples communication effectiveness across a range of relationships – both professional and personal.
While many people think of tactical communications as being all about ‘de-escalation techniques, CERT’s starting point for effective communications is ‘non-escalation techniques’.
As such you will learn some simple but effective ‘non-escalation techniques’ that increase the likelihood of a positive interaction in the first place, followed by a very effective technique for dealing with difficult people or behaviour (de-escalation).